# Contact Classani
## Live Chat
{% hint style="success" %}
This method is only available **during** our active hours, which are:
* **3:00 PM - 9:00 PM**, Monday to Friday.
* **10:00 AM - 9:00 PM**, Saturday.
* None on Sundays and Victorian or Australian public holidays.
These hours are in AEST/AEDT (GMT+10/11). Outside these hours, please see other methods.
{% endhint %}
Follow these steps to initiate live chat with an available agent:
1. Navigate to our [homepage](https://classani.org/).
2. On your bottom right, you should see the **Live Chat** widget, like below:
3. Click on the widget and talk to us!
***
## Create a Ticket
{% hint style="success" %}
This method is only available **outside** of our active hours.
{% endhint %}
Outside of our active hours, you can create a ticket to contact us, and we will get back to you via E-mail as soon as possible, mostly within our active hours.
1. Navigate to our [homepage](https://classani.org/).
2. On the bottom right, you should see the **Live Chat** widget, like below:
3. Press on it and fill out the details as required.
4. Sit back and wait!
***
## E-mail Us
{% hint style="warning" %}
This method is available always. However, you may not receive a response immediately.
{% endhint %}
Send us an E-mail at .
***
## Connect with us on Social Media
{% hint style="warning" %}
This method is available always. However, you may not receive a response immediately.
{% endhint %}
### Discord
You can join our [Discord server](https://discord.gg/C4CUnWsn6N) for help.
### BlueSky
Follow us and mention our [BlueSky account](https://bsky.app/profile/classani.org).
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.classani.org/how-to/contact-us.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.