> For the complete documentation index, see [llms.txt](https://help.classani.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.classani.org/how-to/contact-us.md).
# Contact Classani
## Live Chat
{% hint style="success" %}
This method is only available **during** our active hours, which are:
* **3:00 PM - 9:00 PM**, Monday to Friday.
* **10:00 AM - 9:00 PM**, Saturday.
* None on Sundays and Victorian or Australian public holidays.
These hours are in AEST/AEDT (GMT+10/11). Outside these hours, please see other methods.
{% endhint %}
Follow these steps to initiate live chat with an available agent:
1. Navigate to our [homepage](https://classani.org/).
2. On your bottom right, you should see the **Live Chat** widget, like below:
3. Click on the widget and talk to us!
***
## Create a Ticket
{% hint style="success" %}
This method is only available **outside** of our active hours.
{% endhint %}
Outside of our active hours, you can create a ticket to contact us, and we will get back to you via E-mail as soon as possible, mostly within our active hours.
1. Navigate to our [homepage](https://classani.org/).
2. On the bottom right, you should see the **Live Chat** widget, like below:
3. Press on it and fill out the details as required.
4. Sit back and wait!
***
## E-mail Us
{% hint style="warning" %}
This method is available always. However, you may not receive a response immediately.
{% endhint %}
Send us an E-mail at .
***
## Connect with us on Social Media
{% hint style="warning" %}
This method is available always. However, you may not receive a response immediately.
{% endhint %}
### Discord
You can join our [Discord server](https://discord.gg/C4CUnWsn6N) for help.
### BlueSky
Follow us and mention our [BlueSky account](https://bsky.app/profile/classani.org).